Privacy Policy

Haku Languages LLC d/b/a Haku Spanish

Effective Date: March 15, 2026

Last Updated: August 4, 2026

Haku Languages LLC d/b/a Haku Spanish (“Haku Spanish,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit the Haku Spanish website (the “Website”); submit an application, form, or inquiry; request a resource; create an account; make a purchase; schedule or participate in coaching; communicate with us; or otherwise interact with our programs, content, services, and platforms.

By using the Website, providing information to us, enrolling in a program, or participating in our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in the following ways.

Personal and Contact Information

You may provide information such as:

• Name
• Email address
• Telephone number
• Mailing or billing address
• Preferred contact information
• Any other information you choose to provide through forms, applications, messages, or communications

Application, Enrollment, and Program Information

When you apply for, enroll in, or participate in a Haku Spanish program or service, we may collect:

• Application and intake-form responses
• Spanish-learning background, goals, preferences, and current level
• Selected program track and payment option
• Scheduling, attendance, cancellation, and rescheduling information
• Coaching notes, progress information, assigned work, and participation records
• Information shared during Clarity Calls, diagnostic experiences, coaching sessions, or support communications
• Account details and platform activity related to program participation

Payment and Transaction Information

When you make a purchase, we may collect or receive:

• Purchase amount and date
• Selected payment option and payment status
• Billing contact information
• Refund, installment, dispute, and transaction records
• Limited payment-method details made available by the payment processor, such as the payment type or last four digits

Payment-card information is submitted to and processed by third-party payment processors through our checkout platform. Haku Spanish does not intentionally collect or store complete payment-card numbers.

Communications

We may retain communications you send to us, including:

• Emails
• Contact-form submissions
• Support requests
• Messages exchanged through scheduling, coaching, or platform tools
• Feedback, survey responses, and testimonials submitted to us

Session Recordings and Media

Coaching sessions may be recorded for training, educational, quality-assurance, and participant-review purposes, as described in our Terms of Service.

Where required, we will provide notice or obtain appropriate consent before recording. Recordings may include a participant’s voice, image, screen, communications, and information shared during the session.

Technical and Usage Information

When you use the Website or our online platforms, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device and operating-system information
• Pages viewed and time spent on the Website
• Referring URLs
• Login, account, and platform activity
• Cookie identifiers and similar technical information
• Approximate location derived from an IP address

Information From Third Parties

We may receive information from service providers that help us operate our business, including website, scheduling, email, analytics, payment, account-management, and content-delivery providers.

2. How We Collect Information

We may collect information:

• Directly from you when you complete a form, communicate with us, enroll, purchase, schedule, or participate in a service
• Automatically through cookies, analytics, and similar technologies
• Through third-party platforms and service providers used to operate Haku Spanish
• From a parent or legal guardian when services are provided to a minor
• From another source when you authorize that source to share information with us

3. How We Use Information

We may use personal information to:

• Respond to inquiries and provide customer support
• Review applications and determine program alignment
• Process enrollment, purchases, installments, refunds, and account access
• Schedule, administer, and deliver coaching sessions and program services
• Personalize coaching based on a participant’s goals, needs, and progress
• Maintain attendance, scheduling, coaching, and program records
• Communicate about appointments, account activity, payments, updates, and service-related matters
• Provide requested resources, content, and materials
• Send educational or marketing communications in accordance with communication preferences and applicable law
• Improve our Website, programs, content, systems, and participant experience
• Conduct internal training, quality assurance, and business administration
• Detect or prevent fraud, misuse, security incidents, or violations of our agreements
• Maintain financial, tax, legal, and business records
• Comply with legal obligations and enforce our Terms of Service
• Protect the rights, safety, property, and operations of Haku Spanish, participants, coaches, service providers, and others

4. Email and Marketing Communications

We may send service-related communications that are necessary to administer an inquiry, purchase, account, appointment, or program. These communications may include scheduling notices, payment information, account messages, program updates, and support responses.

When you request a free resource, register for educational content, subscribe to our email list, or otherwise choose to receive communications from Haku Spanish, we may send educational content, newsletters, updates, and information about our programs and services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email. Unsubscribing from marketing messages will not prevent us from sending necessary transactional or service-related communications.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

• Operate essential Website and account functions
• Remember preferences
• Understand Website traffic and usage
• Measure performance
• Improve content and user experience
• Support analytics, security, and, when enabled, advertising or campaign measurement

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the availability or performance of Website features.

6. How We Share Information

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may share information with trusted providers that support functions such as:

• Website hosting and digital-content delivery
• Customer-account management
• Scheduling and online meetings
• Email communications
• Payment processing
• Analytics and Website performance
• File storage, recordkeeping, and business administration
• Customer support and technology services

These providers process information according to their own terms, privacy policies, and contractual obligations.

Assigned Coaches and Authorized Team Members

Relevant participant information may be shared with one or more assigned Haku Spanish coaches and authorized team members when reasonably necessary to:

• Deliver coaching
• Prepare for sessions
• Track progress and participation
• Manage scheduling and support
• Maintain service continuity
• Administer the participant’s program

Access should be limited to information reasonably necessary for the person’s role.

Legal, Safety, and Business Reasons

We may disclose information:

• When required by law, court order, subpoena, or lawful government request
• To protect rights, safety, property, or security
• To investigate fraud, misuse, payment disputes, or violations of our agreements
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
• With your direction, authorization, or consent

Haku Spanish does not sell or rent personal information for monetary consideration.

7. Third-Party Platforms and Services

We use third-party platforms and service providers to operate the Website and deliver services. These may include:

• Kajabi or another website, checkout, customer-account, and content-delivery platform
• Payment processors made available through the checkout platform
• Scheduling and online-meeting providers
• Email-marketing and communication providers
• Website analytics providers
• Cloud-storage, document, and business-administration tools

Third-party providers may collect and process information under their own privacy policies. Haku Spanish is not responsible for the independent privacy practices of third parties.

The Website may also contain links to external websites. We are not responsible for the privacy practices, content, or security of external websites.

8. Payment Processing

Payments are processed through third-party payment processors and checkout providers.

Haku Spanish may receive transaction-related information such as the amount paid, payment status, billing contact information, refund status, payment method type, and limited account details made available by the processor.

We do not intentionally store complete payment-card numbers. Payment processors are responsible for processing payment information under their own privacy and security practices.

9. User Accounts and Platform Access

Some services may require the creation of an account through a platform used by Haku Spanish.

Account information may include:

• Name
• Email address
• Login credentials
• Program enrollment and access information
• Account and content activity

This information may be used to:

• Provide access to purchased content and services
• Manage the account
• Deliver program materials
• Communicate with the participant
• Support account security and troubleshooting

Users are responsible for maintaining the confidentiality of their login credentials and for activity occurring through their accounts.

10. Coaching Records and Session Recordings

Haku Spanish may maintain coaching-related records, including scheduling information, attendance, notes, goals, progress information, assigned work, communications, and other information reasonably necessary to provide and administer services.

Coaching sessions may be recorded for training, educational, quality-assurance, and participant-review purposes. Access to recordings may be provided to the participant and may be made available to assigned coaches or authorized team members when reasonably necessary.

Session recordings will not be publicly used for advertising, testimonials, social media, or other promotional purposes without separate permission from the participant.

Participants may not record, reproduce, publish, distribute, or share coaching sessions or session recordings except as permitted by the Terms of Service or with prior written permission from Haku Languages LLC.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and administer services
• Maintain participant, coaching, payment, and business records
• Comply with legal, accounting, tax, and reporting obligations
• Resolve disputes
• Enforce agreements
• Protect legal rights and business operations
• Maintain security and prevent fraud

Different categories of information may be retained for different periods. Session recordings and coaching records may be retained based on their purpose, program needs, platform settings, legal requirements, and legitimate business needs.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical, backup, legal, and recordkeeping limitations.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

No internet transmission, platform, payment system, or electronic-storage method is completely secure. We cannot guarantee absolute security.

13. Children’s and Minors’ Information

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization from a parent or legal guardian.

Some services may be made available to minors with appropriate parent or legal-guardian involvement. A parent or legal guardian should provide or approve enrollment information and communications for a child under 13.

If you believe that a child under 13 has provided personal information without appropriate authorization, please contact us so that we can review and address the information.

14. Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to or request limits on certain uses
• Opt out of marketing communications
• Request information about certain disclosures
• Exercise other privacy rights available under applicable law

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us using the information in Section 18. We may request information reasonably necessary to verify your identity and protect your information. An authorized representative or a parent or legal guardian may submit a request when permitted by applicable law and after providing appropriate proof of authority.

15. International Users

Haku Spanish is based in the United States. If you access the Website or services from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

16. Browser and Privacy Controls

Some browsers and devices offer privacy signals or preference controls. We will respond to legally recognized opt-out preference signals where required by applicable law. Because standards and legal requirements vary, the Website may not respond to every browser-based signal in every circumstance.

You may also manage cookies, location permissions, and certain tracking preferences through your browser or device settings and through any consent or preference tools made available on the Website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

When we make changes, we will post the revised policy and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

18. Contact Us

For questions, concerns, or privacy requests, contact:

Haku Languages LLC d/b/a Haku Spanish

Email: [email protected]

Mail:

PO Box 104

Welcome, NC 27374-9800

By using the Website, providing information, enrolling in a program, or participating in Haku Spanish services, you acknowledge that you have read and understood this Privacy Policy.